Customer Support

Contact us

Telegram: @pueksignalbot — the fastest way to reach us.

Email: support@puekscalper.com — we reply within 1 business day, usually sooner.

Include your registered email and, for a billing question, the date and amount of the charge. That is enough for us to find it without asking you for card details — which we never need and never have.

Cancel your subscription

Every Puek plan renews automatically until you cancel. Open your dashboard and press Cancel Subscription in the header. Your access continues to the end of the period you have already paid for; nothing is charged after that.

Cannot log in because your access expired? Email us and we will cancel it for you the same day. You should never have to keep paying because you are locked out — do not wait, and do not raise a chargeback before writing to us.

Common questions

• What does the $1 first week mean? Your first week costs $1, then the plan renews at its normal price. The $1 offer is once per person.
• I paid but got no access key. Check spam first, then email us — we can re-send it.
• My key stopped working. Keys run to the end of the paid period. Your expiry is shown at the top of the dashboard.
• I was charged twice. Send both dates and amounts; duplicates are refunded in full.
• Can I use my key on two devices? Yes. A key belongs to a person, not a device — but it is not for sharing.

Before you dispute a charge

Please email us first. A chargeback takes weeks and usually reaches the same outcome we can give you in a day. We would rather fix the problem than argue about it through a bank.

Business details

• Puek Scalper — XAUUSD trading signals and live dashboard
• Website: puekscalper.com
• Support: support@puekscalper.com · Telegram @pueksignalbot